Can ePASS be used for travelling outside Malaysia?

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• Can ePASS be used for any official matters, such as bank or medical claims?

  Yes, ePASS is an electronic pass introduced to replace the physical permit for foreign domestic helpers(maid) or foreign workers (PLKS) in the passport.

• What should the employer do if they did not receive an email to download ePASS?

  The employer can log in to the account used for renewal and click on the transaction history to download the ePASS. If the employer requires further assistance, please contact MYEG customer service at 03-78018888 or email imi@myeg.com.my or ...

• What is ePASS?

  ePASS is an electronic pass introduced to replace the physical permit for foreign workers and foreign domestic helpers(maid) in the passport.

• What if the information in the ePASS is incorrect?

  Please refer to Jabatan Imigresen Malaysia for any amendments.

• Is the authorised company or employer personnel allowed to receive ePASS?

  Yes, the appointed authorised company or employer personnel are allowed to receive ePASS.