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Frequently Asked Questions
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What if the downloaded document appears garbled or unreadable? Will there be a refund?
If the downloaded document is unreadable or corrupted, please email the following to help@myeg.com.my: The affected document Receipt Company or Business Registration Number Each case will be reviewed individually.How long are CRIF BizInsight reports available for download after purchase?
Purchased CRIF BizInsight reports are available for download for up to 7 days from the purchase date. After this period, the reports will no longer be accessible through the system. For guest users, the email download link remains valid for up to 10 ...What should I do if the information in the purchased document is incorrect?
Please contact MYEG Helpdesk at help@myeg.com.my or call 03-7801 8888 and explain the issue. You may be required to submit supporting documents. Once verified, the case will be escalated to CRIF BizInsights. After CRIF BizInsights updates the ...What should I do if I receive an error and cannot check MYEG CRIF BizInsight information?
Please contact MYEG Helpdesk during office hours (Monday to Friday) at 03-7801 8888, via Live Chat, or email help@myeg.com.my.How many company searches can I do in one transaction?
You may perform multiple searches using different company names or UENs. However, each transaction allows the purchase of reports for one selected company only. For the selected company, you may purchase one or more available report types, such as: ...
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My driving licence expired 3 years ago. What should I do?
Your driving licence is no longer valid if it has expired for more than 3 years. Therefore, you cannot renew it. You will need to retake the driving test to obtain a new driving licence. Firstly, you are required to go to the nearby Road Transport ...How to access MyJPJ App?
1. Download the MyJPJ app from the Google Play Store, Apple App Store or Huawei AppGallery. 2. Open the app and tap on the "Register" button. 3. Enter your name, email address, and phone number. 4. Create a password and confirm it. 5. Tap on the ...Can I get a physical road tax sticker?
Yes. You can have it printed and delivered (charges apply) or self-collect it for free.Is it possible to renew the driving licence after it has expired?
Yes, it is possible as long as it does not exceed 3 years after the expiry date.Is it possible to renew the driving licence before it expires?
Yes, it is possible. You can renew the driving licence anytime before the expiry.