Knowledge Base
Frequently Asked Questions
FAQs related to services offered by MyEGSoalan Lazim
Soalan-soalan berkaitan servis yang ditawarkan
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How to Download Receipt
What if the downloaded document appears garbled or unreadable? Will there be a refund?
If the downloaded document is unreadable or corrupted, please email the following to help@myeg.com.my: The affected document Receipt Company or Business Registration Number Each case will be reviewed individually.How long are CRIF BizInsight reports available for download after purchase?
Purchased CRIF BizInsight reports are available for download for up to 7 days from the purchase date. After this period, the reports will no longer be accessible through the system. For guest users, the email download link remains valid for up to 10 ...What should I do if the information in the purchased document is incorrect?
Please contact MYEG Helpdesk at help@myeg.com.my or call 03-7801 8888 and explain the issue. You may be required to submit supporting documents. Once verified, the case will be escalated to CRIF BizInsights. After CRIF BizInsights updates the ...What should I do if I receive an error and cannot check MYEG CRIF BizInsight information?
Please contact MYEG Helpdesk during office hours (Monday to Friday) at 03-7801 8888, via Live Chat, or email help@myeg.com.my.
Popular Articles
My driving licence expired 3 years ago. What should I do?
Your driving licence is no longer valid if it has expired for more than 3 years. Therefore, you cannot renew it. You will need to retake the driving test to obtain a new driving licence. Firstly, you are required to go to the nearby Road Transport ...How to access MyJPJ App?
1. Download the MyJPJ app from the Google Play Store, Apple App Store or Huawei AppGallery. 2. Open the app and tap on the "Register" button. 3. Enter your name, email address, and phone number. 4. Create a password and confirm it. 5. Tap on the ...What if I forget MyDigital ID password or if it is invalid?
If you forget your MyDigital ID password, please note that password recovery is not available. After several unsuccessful attempts, you must revoke your MyDigital ID and re-register either online or at a physical kiosk.Is it possible to renew the driving licence after it has expired?
Yes, it is possible as long as it does not exceed 3 years after the expiry date.Can I get a physical road tax sticker?
Physical road tax is only available for vehicles registered under companies, Police/Army vehicles, and foreign ID holders.