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Frequently Asked Questions
FAQs related to services offered by MyEGSoalan Lazim
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What if the downloaded document appears garbled or unreadable? Will there be a refund?
If the downloaded document is unreadable or corrupted, please email the following to help@myeg.com.my: The affected document Receipt Company or Business Registration Number Each case will be reviewed individually.How long are CRIF BizInsight reports available for download after purchase?
Purchased CRIF BizInsight reports are available for download for up to 7 days from the purchase date. After this period, the reports will no longer be accessible through the system. For guest users, the email download link remains valid for up to 10 ...What should I do if the information in the purchased document is incorrect?
Please contact MYEG Helpdesk at help@myeg.com.my or call 03-7801 8888 and explain the issue. You may be required to submit supporting documents. Once verified, the case will be escalated to CRIF BizInsights. After CRIF BizInsights updates the ...What should I do if I receive an error and cannot check MYEG CRIF BizInsight information?
Please contact MYEG Helpdesk during office hours (Monday to Friday) at 03-7801 8888, via Live Chat, or email help@myeg.com.my.How long are CRIF BizInsight reports available for download after purchase?
Purchased CRIF BizInsight reports are available for download for up to 7 days from the purchase date. After this period, the reports will no longer be accessible through the system. For guest users, the email download link remains valid for up to 10 ...
Popular Articles
My driving licence expired 3 years ago. What should I do?
Your driving licence is no longer valid if it has expired for more than 3 years. Therefore, you cannot renew it. You will need to retake the driving test to obtain a new driving licence. Firstly, you are required to go to the nearby Road Transport ...Is it possible to renew the driving licence before it expires?
Yes, it is possible. You can renew the driving licence anytime before the expiry.Can I get a physical road tax sticker?
Yes. You can have it printed and delivered (charges apply) or self-collect it for free.Is it possible to renew the driving licence after it has expired?
Yes, it is possible as long as it does not exceed 3 years after the expiry date.How do I renew my car road tax on MYEG website?
User Manual Checking and Paying JPJ Summons via MyEG 1. Introduction This user manual is prepared to guide users in checking and paying JPJ summons through the MyEG platform. The service allows users to conveniently search for outstanding summons and ...