Frequently Asked Questions | Public Kiosk | Knowledge Base
Public Kiosk
Is there an additional service fee for using MyEG's public kiosks?
No, you will incur the same fee as if you were using the MyEG website.
Can I renew my road tax if my vehicle's insurance has expired?
No. A valid insurance is required before you can renew your road tax.
Can I renew someone else's car insurance or road tax at the kiosk?
Yes, as long as you can key in their details into the system.
How do I locate the nearest MyEG public kiosk to me?
Currently, our public kiosks are located at: a) One Utama b) Centrepoint Bandar Utama
What security measures are in place to protect my personal information when I perform a transaction at MyEG's public kiosks?
Your personal information will be reset automatically after two minutes of inactivity.
What are the operating hours of the public kiosks?
24 hours
How do I obtain a duplicate copy of the payment receipt?
After each successful payment, the copy of receipt will be sent to the customer’s email.
How do I check the status of my updated road tax at the kiosks?
You can check your status after 24 hours here.
Do the kiosks issue physical road tax?
No, they only print receipts with QR codes.
Do I need to register an account with MyEG to renew my car insurance or road tax if I am using the public kiosks?
No, you are not required to register an account with MyEG.
What are the services available at MyEG's public kiosks?
a) Car Insurance renewal b) Car Road Tax renewal