Why was the renewal application REJECTED?

Why was the renewal application REJECTED?

The renewal application might be rejected due to incomplete documents or data mismatch, and this will be indicated in the notification of approval status email or employer may view the latest status by login into user account. If you do not receive an email,please contact us. To chat with our customer service representative, please click here. Alternatively, you can reach us by calling 03-78018888. For further assistance, feel free to email us at maid@myeg.com.my or imi@myeg.com.my.