When do I need to make the payment?
All payment must be made during the booking.
If due to unforeseen circumstances my car did not go through the service, can I get a refund?
We guarantee full refunds for all cancellations done before 24 hours of the service.
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Previously, I saw several summonses when I logged in to the website. However, when I logged in today, the summonses were no longer displayed, and I did not make any payment. Why were the summonses removed?
JPJ summonses will be available on the MyEG website for up to 2 weeks from the date of the offence. If the summons is not paid within this 2-week period, it will be removed from the website, and you will need to visit a JPJ counter to make the ...
If I perform a transaction a Guest, am I able to select Prepaid Account as the payment method?
No. Prepaid account payment option is only available if you have a registered an account with MyEG.
I performed roadtax renewal transaction as a Guest but, I can't choose Prepaid Account as payment method. Why?
Prepaid account payment is available only to MyEG registered users.
Do pregnant or breastfeeding women need to make up for the fast in addition to paying fidyah?
Women who are concerned about the safety of their children need to make up for the fast and pay fidyah. Reference: Ibn Qudamah, Al-Mughni, Vol. 4, p. 400
How long does it take for the summon status to be updated after I make a payment?
The status of your summon will typically be updated within 1 to 3 working days after you make the payment. However, this may vary depending on the processing time of the authority. You may contact us at 03-7801 8888, Live chat support or ...