What should the employer do if they did not receive an email to download ePASS?

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• Is the authorised company or employer personnel allowed to receive ePASS?

  Yes, the appointed authorised company or employer personnel are allowed to receive ePASS.

• Can ePASS be used for travelling outside Malaysia?

  There is no issue with traveling using ePASS; however, the employer may refer to Jabatan Imigresen Malaysia for further assistance.

• What criteria must the authorised company or employer personnel fulfil?

  The authorised company or employer personnel must be Malaysian citizens with valid MyKad and email addresses.

• How does the employer know that the application has been approved?

  MYEG will email the application result to the registered email address or employer, may view the latest status by login into user account.

• How does MYEG notify the authorised company or employer personnel that the account is verified?

  An email will be sent to the appointed authorised company or employer personnel indicating that the account is verified and ready to access foreign worker permit renewal.