What should I do if the information in the purchased document is incorrect?

Please contact MYEG Helpdesk at help@myeg.com.my

or call 03-7801 8888 and explain the issue.

You may be required to submit supporting documents. Once verified, the case will be escalated to CRIF BizInsights.

After CRIF BizInsights updates the records, the corrected document will be resupplied.

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What should I do if the information in my purchased document is incorrect?
If the information in your purchased document is incorrect, please follow these steps: 1. Contact our Helpdesk Support at 03-78018888 (Option 3), via Live Chat or by email at help@myeg.com.my 2. You may be asked to submit supporting documents for ...
How do I access and download my purchased reports?
After your payment is successfully processed, a download link for the purchased report(s) will be sent to the email address you provided during purchase. For Logged-in Users 1.Click the download link sent to your email. 2.You will be redirected to ...
Can I receive a physical copy of MYDATA-SSM reports purchased through MYEG?
No, MYDATA-SSM documents are not available as physical copies and cannot be delivered via courier. All reports are provided digitally to ensure compliance with PDPA regulations. Please treat all information obtained as private and confidential.
Can I update my personal information during the renewal process?
No, any changes regarding your personal information on the licence can only be done at JPJ counter.
From which source do these summon information come from?
All the information on the website is directly sourced from the database of Jabatan Pengangkutan Jalan Malaysia.

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