What should I do if I need help or have concerns?

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• Who can I contact if I need help or have questions about this service?

  Please contact our Customer Service Helpline or the Zakat service administrator for assistance with account or company linking issues.

• Does the endower need to declare the source of the funds they want to waqf?

  The endower does not need to disclose the source of the funds they wish to waqf.

• Do I need to register my company again for the Employee Salary Deduction for Zakat service?

  You only need to register your company if it has never been registered under an e-Services account, or if this is your first time using the Employee Salary Deduction for Zakat service.

• Do pregnant or breastfeeding women need to make up for the fast in addition to paying fidyah?

  Women who are concerned about the safety of their children need to make up for the fast and pay fidyah. Reference: Ibn Qudamah, Al-Mughni, Vol. 4, p. 400

• Do employees need to make any payments to use the Employee Salary Deduction on Zakat via MyEG portal?

  No. Employees do not need to pay anything. Employers or company representatives arrange Zakat payments by deducting wages after receiving the employee’s Salary Deduction Authorization Form. Refer to the attachment on this article to download the ...