What do I get in the MyCTOS Score Report?

1. CTOS Score
   
2. CCRIS Records (BNM)
   
3. Dishonoured Cheque (BNM)
   
4. Access to Rewards
   
5. Personal Information (NRD)
   
6. Directorship & Business Interest (SSM)
   
7. Litigation & Bankruptcy
   
8. Trade Referee Listings (eTR)
   

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• How can I get my receipt?

  You can view your previous transactions through the transaction history link on the summons page form. However, if you require our assistance, please reach out to us via live chat support, at help@myeg.com.my, or call 03-78018888.

• Can I get a discount on Road Transport Department (JPJ) summons?

  It depends on the Road Transport Department (JPJ) announcements, such as during festive periods, special campaigns, or whether there are discounts for paying online or at specific locations.

• If my car is stolen, do I get my full insured sum?

  Claims will be based on the present market value of the vehicle. Therefore we recommend insuring your car based on the current fair market value.

• Can I get a refund if I make a mistake during the payment process at the MyEG public kiosk?

  Any refund request can only be made via our customer service agents. You can give us a call at 03-76648838 or drop Compare an email at support.compare@myeg.com.my for further assistance.

• If I renew my road tax and/or CDL with MYEG, will I get my digital copy on the MyJPJ app?

  Yes, you will be able to view a digital copy of any renewed road tax and/or CDL on the MyJPJ app within 24 hours. However, as the app is not in our jurisdiction, we advise you to keep a copy of MYEG's renewal receipt for safekeeping in case of any ...