What is ePASS?

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• Can ePASS be used for travelling outside Malaysia?

  There is no issue with traveling using ePASS; however, the employer may refer to Jabatan Imigresen Malaysia for further assistance.

• Is the authorised company or employer personnel allowed to receive ePASS?

  Yes, the appointed authorised company or employer personnel are allowed to receive ePASS.

• Can ePASS be used for any official matters, such as bank or medical claims?

  Yes, ePASS is an electronic pass introduced to replace the physical permit for foreign domestic helpers(maid) or foreign workers (PLKS) in the passport.

• How many working days will it take for the ePASS to be processed after payment is made?

  It will take 7 to 14 working days for the ePASS to be issued after payment is completed.

• What should the employer do if they did not receive an email to download ePASS?

  The employer can log in to the account used for renewal and click on the transaction history to download the ePASS. If the employer requires further assistance, please contact MYEG customer service at 03-78018888 or email imi@myeg.com.my or ...