What if there is any mismatch in information related to the authorised company or employer personnel details during registration?

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• What criteria must the authorised company or employer personnel fulfil?

  The authorised company or employer personnel must be Malaysian citizens with valid MyKad and email addresses.

• How many authorised company or employer personnel can be appointed for a single company or employer?

  There is no limit to appointing authorised company or employer personnel.

• Is the authorised company or employer personnel allowed to receive ePASS?

  Yes, the appointed authorised company or employer personnel are allowed to receive ePASS.

• How does MYEG notify the authorised company or employer personnel that the account is verified?

  An email will be sent to the appointed authorised company or employer personnel indicating that the account is verified and ready to access foreign worker permit renewal.

• If the authorised company or employer personnel have resigned, how do we remove their access to renew on the company or employer’s behalf?

  The employer, director, or company Human Resource personnel shall prepare an official letter with the company letterhead of 'Letter of Cancellation Authorised Person' and email it to dataprocessing@myeg.com.my.