What if the information in the ePASS is incorrect?

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• What is ePASS?

  ePASS is an electronic pass introduced to replace the physical permit for foreign workers and foreign domestic helpers(maid) in the passport.

• Can ePASS be used for travelling outside Malaysia?

  There is no issue with traveling using ePASS; however, the employer may refer to Jabatan Imigresen Malaysia for further assistance.

• What if the information in the document purchased is incorrect? What can I do?

  All you need to do is contact our Helpdesk at 03-78018888, Live Chat or email help@myeg.com.my and explain your concern. The staff may require you to provide documentary proof. Upon receipt the document, the staff will escalate to SSM. Once updated ...

• What if the information in the document purchased is incorrect? What can I do?

  All you need to do is contact our Helpdesk at 03-78018888, Live Chat or email help@myeg.com.my and explain your concern. The staff may require you to provide documentary proof. Upon receiving the document, the staff will escalate to CRIF BizInsights. ...

• Is the authorised company or employer personnel allowed to receive ePASS?

  Yes, the appointed authorised company or employer personnel are allowed to receive ePASS.