What if the information in the document purchased is incorrect? What can I do?

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• What if the information in the document purchased is incorrect? What can I do?

  All you need to do is contact our Helpdesk at 03-78018888, Live Chat or email help@myeg.com.my and explain your concern. The staff may require you to provide documentary proof. Upon receiving the document, the staff will escalate to CRIF BizInsights. ...

• What if the information in the ePASS is incorrect?

  Please refer to Jabatan Imigresen Malaysia for any amendments.

• What is the acceptable document size or format?

  Document to be uploaded shall be in JPG, PNG or PDF with file size not exceeding 5MB.

• Can I update my personal information during the renewal process?

  No, any changes regarding your personal information on the licence can only be done at JPJ counter.

• What if the downloaded document produced a garbled message instead? Will there be any refunds?

  Please email us the garbled document with your user ID, date of transaction and the Company Profile Number search. We will attend to the situation on a case to case basis.