What if the information in the document purchased is incorrect? What can I do?

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• What if the information in the document purchased is incorrect? What can I do?

  All you need to do is contact our Helpdesk at 03-78018888, Live Chat or email help@myeg.com.my and explain your concern. The staff may require you to provide documentary proof. Upon receipt the document, the staff will escalate to SSM. Once updated ...

• What if the information in the ePASS is incorrect?

  Please refer to Jabatan Imigresen Malaysia for any amendments.

• The NRIC number on my eService account profile is incorrect, how?

  You may only edit your NRIC number once after creating an account. Shall you still require a correction after the change, please use your email address registered with MYEG to send the following details to help@myeg.com.my: 1. Registered user ID 2. ...

• What is the acceptable document size or format?

  Document to be uploaded shall be in JPG, PNG or PDF with file size not exceeding 5MB.

• From which source do these summon information come from?

  All the information on the website is directly sourced from the database of Jabatan Pengangkutan Jalan Malaysia.