What if the downloaded document produced a garbled message instead? Will there be any refunds?

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• What if the downloaded document produced a garbled message instead? Will there be any refunds?

  Please email us the garbled document with your user ID, date of transaction and the Company Profile Number search. We will attend to the situation on a case to case basis.

• What if the information in the document purchased is incorrect? What can I do?

  All you need to do is contact our Helpdesk at 03-78018888, Live Chat or email help@myeg.com.my and explain your concern. The staff may require you to provide documentary proof. Upon receipt the document, the staff will escalate to SSM. Once updated ...

• What if the information in the document purchased is incorrect? What can I do?

  All you need to do is contact our Helpdesk at 03-78018888, Live Chat or email help@myeg.com.my and explain your concern. The staff may require you to provide documentary proof. Upon receiving the document, the staff will escalate to CRIF BizInsights. ...

• What is the acceptable document size or format?

  Document to be uploaded shall be in JPG, PNG or PDF with file size not exceeding 5MB.

• How many working days will it take for the ePASS to be processed after payment is made?

  It will take 7 to 14 working days for the ePASS to be issued after payment is completed.