What if the downloaded document appears garbled or unreadable? Will there be a refund?

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• What should I do if the downloaded document appears garbled or unreadable? Will I be eligible for a refund?

  If the downloaded document is unreadable or corrupted, please email the following to help@myeg.com.my: 1. Copy of affected document 2. Receipt of purchase 3.Company or Business Registration Number Each case will be reviewed individually, and our ...

• What should I do if the information in my purchased document is incorrect?

  If the information in your purchased document is incorrect, please follow these steps: 1. Contact our Helpdesk Support at 03-78018888 (Option 3), via Live Chat or by email at help@myeg.com.my 2. You may be asked to submit supporting documents for ...

• What should I do if the information in the purchased document is incorrect?

  Please contact MYEG Helpdesk at help@myeg.com.my or call 03-7801 8888 and explain the issue. You may be required to submit supporting documents. Once verified, the case will be escalated to CRIF BizInsights. After CRIF BizInsights updates the ...

• How will the financing be disbursed?

  The financier will disburse directly to MyAssist within 3 days after the agreement being signed to pay for your car service or repair bill. In the event the financing amount is insufficient to cover your entire bill, you are required to pay the ...

• Will your technician come if it is raining?

  Yes, we will be there for you no matter the weather condition.