Previously, I saw several summonses when I logged in to the website. However, when I logged in today, the summonses were no longer displayed, and I did not make any payment. Why were the summonses removed?

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• If I perform a transaction a Guest, am I able to select Prepaid Account as the payment method?

  No. Prepaid account payment option is only available if you have a registered an account with MyEG.

• How long does it take for the summon status to be updated after I make a payment?

  The status of your summon will typically be updated within 1 to 3 working days after you make the payment. However, this may vary depending on the processing time of the authority. You may contact us at 03-7801 8888, Live chat support or ...

• I performed roadtax renewal transaction as a Guest but, I can't choose Prepaid Account as payment method. Why?

  Prepaid account payment is available only to MyEG registered users.

• What is the pricing for CRIF BizInsight documents and how do I make payment?

  CRIF BizInsight document prices are fixed per report and include 8% SST. Business Profile Report (BPF): RM35.00 per report Essential Corporate Information Report (ECI): RM70.00 per report People Profile Report (PPF): RM145.00 per report No additional ...

• When do I need to make the payment?

  All payment must be made during the booking. If due to unforeseen circumstances my car did not go through the service, can I get a refund? We guarantee full refunds for all cancellations done before 24 hours of the service.