What are the terms and conditions for the prepaid account?
1) If the credit limit has been exhausted, your account will be blocked.
2) Any prepaid account with no activities for the past 12 months will be immediately closed on the 13th month. We will forfeit the available balance in the prepaid account upon closing the prepaid account.
3) You will be solely liable for all transactions completed using your prepaid account.
4) Users are advised to follow the following procedures to avoid unauthorized use of the account:-
i. Do not tell your username and password to anyone.
ii. CHANGE your password every 60 days.
iii. Check the transactions online through the link provided on the payment page.
iv. Inform MYEG immediately if you suspect unauthorized use of your account.
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How to top up the prepaid account?
You can top up your prepaid account using a cash deposit, online transfer using internet banking, or cheque payment. For top-up via cheque, the payee name depends on the services selected. Please check the payee name on the initial account opening ...
How can I delete my MyEG account ?
To delete your MyEG account, you typically need to follow a specific procedure. Here are the general steps you might need to take: 1. Submit a Request via the Feedback Form Send an email to our customer support team using the feedback form. 2.Select ...
How can I create a 1MID account?
To create a 1MID account, you need to make an appointment with us by clicking here. You can also email your name and contact number to help@myeg.com.my (please put "1MID Account Creation" as your subject).
Who needs to create a 1MID account?
Only people who want to make highly sensitive transactions, such as vehicle ownership transfers, need to create a 1MID account. You don't need a 1MID account to use our general services, such as renewing road tax.
Who can create a 1MID account?
All citizens of Malaysia who own a MyKad / MyPolis / MyTentera can create a 1MID account for either themselves or a company.