Is the authorised company or employer personnel allowed to receive ePASS?

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• What should the employer do if they did not receive an email to download ePASS?

  The employer can log in to the account used for renewal and click on the transaction history to download the ePASS. If the employer requires further assistance, please contact MYEG customer service at 03-78018888 or email imi@myeg.com.my or ...

• Can ePASS be used for travelling outside Malaysia?

  There is no issue with traveling using ePASS; however, the employer may refer to Jabatan Imigresen Malaysia for further assistance.

• How do I obtain the ePASS validation, which may be requested by the Embassy or local authorities such as the police?

  The employer can click here to obtain the ePASS validation.

• What is ePASS?

  ePASS is an electronic pass introduced to replace the physical permit for foreign workers and foreign domestic helpers(maid) in the passport.

• What if I have attempted to retrieve my user ID or password but failed? When I try to register the account again, an error message appears in the email address column stating, 'Email is already registered.'

  It means the authorised company or employer personnel has an existing eService or 1MID account. To retrieve the user ID, please contact us at help@myeg.com.my or chat with our live agent here