If the authorised company or employer personnel have resigned, how do we remove their access to renew on the company or employer’s behalf?

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• How does MYEG notify the authorised company or employer personnel that the account is verified?

  An email will be sent to the appointed authorised company or employer personnel indicating that the account is verified and ready to access foreign worker permit renewal.

• What criteria must the authorised company or employer personnel fulfil?

  The authorised company or employer personnel must be Malaysian citizens with valid MyKad and email addresses.

• How many authorised company or employer personnel can be appointed for a single company or employer?

  There is no limit to appointing authorised company or employer personnel.

• Is the authorised company or employer personnel allowed to receive ePASS?

  Yes, the appointed authorised company or employer personnel are allowed to receive ePASS.

• Is it possible to be an authorised company or employer for more than one company or employer?

  Yes, it is possible, as the company director or employer needs to provide confirmation or verification for every authorised company or employer personnel.