How many working days will it take for the ePASS to be processed after payment is made?

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• How long does it take for the renewal to be APPROVED?

  The permit renewal approval from Jabatan Imigresen Malaysia will be updated within 7 to 14 working days after the renewal application is submitted to the MYEG Portal.

• What is ePASS?

  ePASS is an electronic pass introduced to replace the physical permit for foreign workers and foreign domestic helpers(maid) in the passport.

• How much time does the employer have to make payment after receiving approval?

  The employer has 30 days to make payment for the renewal from the approval date.

• How do I obtain a duplicate copy of the payment receipt?

  After each successful payment, the copy of receipt will be sent to the customer’s email.

• How can I confirm that the payment was successful?

  Please click the link received via the registered email again. If the payment is successful, a receipt will appear. If you still encounter errors, please contact us at 03-78018888 or email help@myeg.com.my.