How do I renew my car road tax on MYEG website?

User Manual

Checking and Paying JPJ Summons via MyEG

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1. Introduction

This user manual is prepared to guide users in checking and paying JPJ summons through the MyEG platform. The service allows users to conveniently search for outstanding summons and complete payments online.

Users may proceed with the service using one of the following options:

a) Login with email or MyDigital ID

b) Continue as Guest

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2. System Requirements

1. Internet connection
   
2. Access to the MyEG website
   
3. Valid email address to receive the payment receipt
   

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3. Accessing the Check & Pay JPJ Summons Service

Follow the steps below to access the service:

1.     Visit the MyEG website.

2.     From the main menu, select Services & Products.

3.     Click on Check & Pay JPJ Summons.

4.     If you have a MyEG account, you may login with your email/MyDigital ID.

5.     If you do not have a MyEG account, you may choose to register before accessing the service.

1. Please refer to the MyEG Help Centre article “How to register for an account on the MyEG website for step-by-step registration instructions.

6.     Click “Continue as Guest” for a quick checkout without registering an account.

 

You may refer to diagram below for reference:

 

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4. Checking and Paying JPJ Summons

Follow the steps below to check and pay your summons:

1.     Enter your identification number or the ID number that was issued in the Summon ticket. (Supported ID numbers are MyKad, Passport, Army, Police and ROC Number.)

2.     If any summons are found, they will be displayed, allowing you to select which ones you wish to pay.

3.     After selecting, the system will prompt you to enter an email address (mandatory) and a contact number (optional).

- The payment receipt will be sent to the provided email address.

- Ensure the email address entered is valid and able to receive emails.

4.     Review the payment summary. Once confirmed, click Confirm and Pay to proceed with payment.

5.     Upon successful payment, you may download the receipt from the Payment Success page.

- A copy of the receipt will also be sent to the email address entered during the summon enquiry.

 

You may refer to diagram below for reference: 

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7. Important Notes

•       Ensure the identification number entered is accurate to avoid incorrect results.

•       Verify your email address carefully to ensure successful receipt delivery.

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8. Support and Assistance

For further assistance, users may refer to the MyEG Help Centre or contact MyEG Customer Support via live chat

or email at help@myeg.com.my.

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End of User Manual

 

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