How do I change the email address or contact number for an account that has been verified?

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• Can I change my contact number or delivery address?

  Please reach out to us via live chat support, help@myeg.com.my or call 03-78018888

• The NRIC number on my eService account profile is incorrect, how?

  You may only edit your NRIC number once after creating an account. Shall you still require a correction after the change, please use your email address registered with MYEG to send the following details to help@myeg.com.my: 1. Registered user ID 2. ...

• How does MYEG notify the authorised company or employer personnel that the account is verified?

  An email will be sent to the appointed authorised company or employer personnel indicating that the account is verified and ready to access foreign worker permit renewal.

• What if I have attempted to retrieve my user ID or password but failed? When I try to register the account again, an error message appears in the email address column stating, 'Email is already registered.'

  It means the authorised company or employer personnel has an existing eService or 1MID account. To retrieve the user ID, please contact us at help@myeg.com.my or chat with our live agent here

• How can I create a 1MID account?

  To create a 1MID account, you need to make an appointment with us by clicking here. You can also email your name and contact number to help@myeg.com.my (please put "1MID Account Creation" as your subject).